Hurricane Harvey and United Healthcare’s Disaster Relief Efforts to Help Those in Need

Hurricane Harvey has ravaged through the coast of Texas and left behind billions of dollars in damages. It has also left millions without homes or vehicles. In times of tragedy and despair there are companies out there that are working to make a difference. United Healthcare is one of many companies that announced a donation of $1 million to support disaster relief efforts for Texas communities affected by Hurricane Harvey. They also hope that their generous contribution influences their peers in giving back to the community.

“Our hearts go out to the millions of people affected by this devastating storm. We (United Healthcare) are committed to supporting the disaster relief and recovery effort through our contribution,” said Dave Wichmann.  “We (United Healthcare) are taking action to ensure the people we serve continue to have access to the care they need, and are working to ensure the safety and well-being of employees in the region.” United Healthcare isn’t just donating $1 million, they are also helping members out in many other ways. It takes more than just a lump sum of money to ensure people are getting cared for.

Check out the many other ways United Healthcare can help you with disaster relief as a member below:

“United Healthcare has taken actions as part of its commitment to helping members, customers and care providers in the counties impacted by Hurricane Harvey. The actions stated below will be effective through October 31, and will be reviewed again at that time if necessary.”

  • Access to Care: A member can access care anywhere as needed if they have been displaced from homes or if their network or medical facility is inaccessible. It will be covered at their in-network benefit level. United Healthcare is waiving all pre-authorization for existing medical and pharmacy treatment. This includes notification requirements, claim filing extensions and premium payment deadlines.
  • Prescription Medications and Medical Equipment: Members can fill existing prescriptions early (one time, 90-day refill). They can also replace durable medical equipment if necessary. The pharmacy number on the back of an ID card can be called for questions about mail-order delivery service at affected areas. The pharmacy number can also be called for any other questions related to prescriptions. They can also speak directly to a pharmacist about their situation in order to get an early refill. This is available until November 30.
  • For Additional Assistance: Members can call the Customer Care number on the back of their medical ID card if they need additional assistance. If they have misplaced their medical ID card, they can call 800-643-4845, 8 a.m. – 8 p.m. (in the local time zone), seven days a week. DSNP members can call 800-256-6533.

Other ways to help the broader community:

  • Free Help Line: Optum is offering a free emotional support help line to affected individuals. The toll-free number, 866-342-6892, will be open 24 hours a day and seven days a week, for as long as necessary. The service is free of charge and open to anyone. Callers may also receive referrals to community resources. You can also receive emotional support resources and information are available online at
  • Relief Effort: United Healthcare is pledging a 2:1 match for employee contributions towards Hurricane Harvey relief efforts.

Speak with a local agent today to see if United Healthcare is a fit for you. Members of United Healthcare can reach out to an agent to see how their plan can help them during Hurricane Harvey.

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For immediate assistance, call us toll-free at (844) 410-1320!

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