The Phone Features Your Business Needs

phone features

Photo by Inproperstyle from Pixabay.

Having a good phone system is crucial to the success of a business, as it can help you perform many business tasks throughout the day. It is so important to have the necessary tools that ensure your business phone is at its best. Here is a list of the phone features that your business needs.


There is a benefit to using announcements (greetings) for both large and small businesses. Announcements are a few lines said to your caller. They can either be informing them of a wait time or any new information that you want to share about your business. Announcements keep your caller entertained for a few seconds while they are on hold, and they allow you to not feel rushed to answer the phone when you are busy.


Hiring a receptionist is not always in everyone’s budget. If that is the case, you may benefit from an auto-attendant. It is essentially an automated receptionist. It can greet callers and then navigate them to the appropriate department through pressing numbers or vocal cues. It takes out the middle man and keeps your business looking professional.

Multi-Device Support

Depending on your business, you may be moving around a lot. This means you want your phone system to have multi-device support. Multi-device support allows your office phone and cell phone to get the same calls and use the same number. This means you can get your calls on-the-go and maximize your business efforts.


Unlike huge corporations, most small businesses cannot afford an entire IT department. This is why you want your phone system to be easy to use. Setting up voicemail, call routing, etc. should not take longer than 15 minutes. If you are struggling, you may want to look around for something simpler.


There are plenty of phone systems and their prices vary just as much. You want to ensure that your business is getting the necessary features at an affordable cost. Phone systems can typically run between $19 and $50 a month; however, more features equal more money. You can certainly shop around and find the right plan for your business.

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We hope this information on the phone features your business needs is helpful. 

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About Kayla Gonzalez

Kayla is a graduate of Texas A&M University and joined the Empower Brokerage marketing team in early 2021. She creates content for the company websites and assists with various marketing campaigns. LinkedIn Profile

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