Working from home can be a difficult transition. Almost everything has been affected by the COVID-19 pandemic in some way. Part of that has been many business professionals now have to conduct business remotely since they can no longer meet their clients and customers in person. AIG has created several modules for conducting business while working from home under the title Navigating The New Normal.
Managing Employees Working From Home
One of the most important informational resources provided in this resource is for managers to learn how to manage their employees and agents while they are working from home. The module goes over the most important steps to being a successful manager remotely outlining these steps:
- Use the same management and leadership skills as before.
- Set deliverable goals and deadlines.
- Stay in contact with team members not just through email.
- Leverage your technological resources.
- Have virtual team meetings.
Make sure that the same expectations are set and met both in the office and from home. It is critically important to ensure similar levels of contact with your employees to maintain the relationship with the people on your team.
Survive and Thrive Working From Home
Another great module from this resource is for giving team members and employees information about how to stay on top of their work performance and physical health while working from home. For maintaining work performance, the module suggests:
- Setting daily schedules and goals.
- Defining the workspace in your home.
- Giving yourself time to relax.
Separating your free time and work time at home is very important for maintaining performance and mental health because not having the separation between work time and personal time can lead to a blurred line where you do not feel like you can relax at all.
Along with tips on maintaining work performance, the module also has information on how important maintaining physical and mental health is. Maintaining your personal care, being social with your friends and family through online resources, and maintaining a good diet and exercise routine can help with feeling better and more normal through these times.
Video Conferencing and Virtual Sales
The rest of the modules go over important lessons and information regarding video conference applications and sales techniques to use in a virtual environment. These sections would be very useful for any agent who needs help navigating the sales process right now.
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